Conversation between receptionist and customer in a hotel; Day: 72

 Sample: 1; A conversation between receptionist and customer in hotel

Customer: Hello madam, Good morning. I just need your help.

Receptionist: Good morning. Sure sir. How may I assist you?

Customer: I had booked a single room in this hotel a week ago but I am unable to find it now. The other receptionist said that there is no booking made on my name in this hotel.

Receptionist: Oh. Is it so?

Customer: Yes, could you please check it once again?

Receptionist: Yes sir. Could you please let me know your phone number?

Customer: Yeah sure. My number is 5 4 5 6 8 8 2 4 2 5.

Receptionist: Yes sir. There is a room booking made on the name you mentioned before. It is on the first floor. Please come this way.

Customer: Oh, thank God!

Receptionist: Don’t worry sir. Our hotel booking stays with us. The other receptionist must have missed your name or must have misheard it.

Customer: Oh, no problem. You must have heard that there is a big event in this hotel tomorrow evening.

Receptionist: Yes, Sir, heard about the event but I don’t know much about it

Customer: Alright. No problem.

Receptionist: I’m really sorry for the room inconvenience you’ve received from the other receptionist. Here’s your room key.

Customer: Thank you so much.

Receptionist: My pleasure. Have a good day sir.

Sample: 2; Making Reservations

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
Client: Hi, good morning. I’d like to make a reservation for the third weekend in September. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I’ll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What’s the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I’ll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o’clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We’ll see you in September, Mr. Hannighan. Have a nice day.

Sample: 3; Checking-In

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It’s under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we’ve reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I’m here on business anyway, so at least I’m staying on the company’s dime. What’s included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel’s safe are all included.
Guest: So what’s not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial ‘O’ from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.

Sample: 4; Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.
Guest: Fantastic. I’ll just wait in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let’s see. The bill comes to $37.50. How would you like to pay for that?
Guest: I’ll pay with my Visa thanks, but I’ll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I’ll tell other people to come here.
Hotel: That’s good to hear. Thank you again for staying at The Grand Woodward Hotel.

Sample: 5; CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST

Receptionist: Good Morning! How can I assist you?

Guest: Good Morning. Actually I am looking for a room in your hotel. So can you provide me information regarding that?

Receptionist: Sure ma’am. We have a room which will cost you INR 1800 per day. In which you will get breakfast buffet complimentary.

Guest: Is the price negotiable?

Receptionist: If you will pay by debit or credit card so you will get 10% cash back.

Guest: Will I get discount on online booking?

Receptionist: Yes sir you will get 15% discount on that.

Guest: So how much will it cost?

Receptionist: t will cost you around INR 1530 plus taxes per day

Guest: OK.

Receptionist: How long are you planning your stay?

Guest: For a week.

Receptionist: So when will you check-in?

Guest: Today.

Receptionist: Sir you have to pay 2 days advance at the time of check-in.

Guest: Why so?

Receptionist: Sir this is the policy of our hotel and we have to adhere to it

Guest: OK, no problem. But before checking-in could you please show me the room.

Receptionist: Sure Sir.

Sample: 6; Conversation between a waiter and guests in a restaurant

Guests: Can we’ve a table for two, please? [‘Can’ and ‘may’ show politeness.]

(The waiter guides the guests toward a table in a corner of the sprawling, brightly-lit room, which wasn’t to their liking.)

Guests: No, not this one. Can we get a table by the window, please?

Waiter: Sure. That one is unreserved.

(He leaves the guests at a window table and returns after few minutes.)

Waiter: Would you like plain water or bottled water?

Guests: Bottled water, please.

(He returns after few minutes.)

Waiter: Here is your water, sir. And here is the menu.

Waiter: Would you like something to start?

(The guests browse the menu.)

Guests: Can we’ve two sweet corn soups with some garlic bread and vegetable platter for starters?

(He returns after 10-odd minutes to serve the appetizers, another name for starters.)

Waiter: Here are your starters.

Guests: Thank you.

(The guests dip into the starters. The waiter comes back after 20-odd minutes, by when they had polished the plates and the bowls off.)

Waiter: Are you ready to order main course, sir?

Guests: Ya. Do you’ve any ‘special of the day’ or like at this place?

Waiter: No sir, we don’t have ‘special of the day’ here.

Guests: OK. No problem. Can we’ve…?

(They order few dishes for the main course.)

Guests: Please make it medium-spicy and less greasy.

Waiter: Sure.

Waiter: Something to drink, sir?

Guests: A glass of Pepsi for each.

(After 15-odd minutes, he serves the main course and the drinks.)

Waiter: Enjoy your meal.

Guests: Thank you.

(During the meal, the guests run out of onions and pickles. They look around and spot the waiter in the distance. One of them addresses him with a show of hand.)

Guests: Excuse me. [‘Hello’ or similar words are considered to be impolite.]

(The waiter notices them and approaches the table.)

Guests: Can we get an additional serving of onions and pickle?

Waiter: Sure.

(He does the needful. In some time, the guests finish the meal. Seeing that they were done, the waiter comes back.)

Waiter: Have you finished, sir?

Guests: Yes.

(He clears the table and comes back.)

Waiter: How do you find the food, sir?

Guests: We liked the food, and the service was prompt. Convey our appreciation to your chefs as well.

Waiter: We’re glad you enjoyed it.

Waiter: Would you like anything in dessert?

(The guests browse the menu again.)

Guests: We would like to have two portions of chocolate cake. By the way, how large are these portions?

Waiter: Two portions would be fine for the two of you.

Guests: Would you recommend anything else? Any specialty of this place?

Waiter: I would recommend our thin crust apple pie. It’s quite popular.

Guests: OK. Please get a portion of that as well split into two.

(The dessert, specifically the apple pie, exceeded their expectations and they were soon licking their fingers.)

Guests: The apple pie is delicious. Can we’ve another serving of it?

Waiter: Sure.

(He returns with another serving, which they finish in no time.)

Waiter: Can I get you anything else?

Guests: No, thank you. We’re stuffed.

Guests: Please get us the bill (or check).

(The guests pay the bill and leave the table.)

Guests: We liked the food and the ambience here.

Waiter: Thank you. It was pleasure serving you.